Connected Care | Client & Provider Apps
Making complex care easier to navigate, together.
As sole UX/product designer, I created connected client and provider apps for a virtual mental health program, turning complex care requirements into clear next steps.
De-identified professional UX/product case study | May 2025–present | Approaching MVP
THE CHALLENGE
Mental health care asks clients to manage enrollment, appointments, assessments, and practice when attention and energy may already be limited. Providers must prepare, deliver, document, and follow up on care.
Design both sides as one connected experience, helping clients participate while giving providers the context and actions to support them.
THE CONSTRAINT
Balance evolving clinical, operational, and implementation requirements with fluctuating client capacity. Simplify the experience while preserving clinical accuracy.
THE DESIGN SHIFT
Organize both home screens around what matters now, surfacing a clear next action while keeping other priorities accessible.
THE GOAL
Make care easier to enter, navigate, and deliver through clear guidance, connected workflows, and client choice.
My Role & Contributions
As sole UX/product designer since May 2025, I built the client and provider experiences from the ground up with clinical, product, and engineering stakeholders.
I designed onboarding, navigation, scheduling, daily guidance, and provider workflows. Deliverables included Figma designs, interactive HTML prototypes, reusable components mapped to the development library, and handoff guidance.
UNDERSTANDING THE USERS
Clients need to know what happens next, what can wait, and how to get help. Providers need relevant context and clear priorities throughout their workday.
Clinical collaboration, extensive lived-experience reviews, and my own experience with treatment and recovery informed short steps, direct language, predictable navigation, and visible support. Recommended actions guide participation without limiting independent access.
Design
Approach
I broke onboarding into manageable steps, explained what came next, and preserved progress. Selected skills content and supportive messages made the wait for authorization part of the care experience.
The client home feed changes with timing and completion, from daily activities to joining an upcoming session. To-Do and dedicated destinations preserve independent access to tasks, messages, progress, and resources.
Provider workflows connect preparation, client context, sessions, documentation, and follow-up. Linked teaching and practice views carry skills beyond sessions.
Interactive prototypes and day-in-the-life walkthroughs made these transitions concrete for clinical and lived-experience review.
What I Learned
Guidance and agency need to coexist. A clear next step can reduce decision effort while independent access lets people choose their own pace and priorities.
Designing both sides of care showed how client clarity depends on provider preparation, communication, and follow-through.
The project is approaching MVP, with experience architecture, detailed designs, prototypes, and implementation guidance developed through iterative review. Post-launch usability and clinical outcomes remain to be evaluated.
A Note About This Project
Connected Care is a portfolio label for ongoing professional UX/product work. Identifying details are omitted; the approach and contributions reflect my work. The product is approaching MVP, with no post-launch outcomes claimed. Public visuals are illustrative, de-identified recreations.